Terms & Conditions
Last Updated: August 22, 2026
These Terms & Conditions (“Terms”) govern your use of the Lorayna website and your purchase of products from Lorayna (“Lorayna,” “we,” “us,” or “our”). By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. Website Use
You may use the Lorayna website for lawful purposes only. You agree not to use the website in any way that violates applicable federal, state, or local laws or regulations, or that could harm the website, our business, or other users.
Lorayna reserves the right to modify, suspend, or discontinue any part of the website at any time without prior notice.
We may also update these Terms from time to time. Any changes will become effective when posted on this page. Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on our website are accurate and up to date.
However, we do not guarantee that all information will always be complete, accurate, or error-free. Colors and product images may appear differently depending on your device or screen settings.
Lorayna reserves the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.
3. Orders and Payment
By placing an order through our website, you agree to provide accurate, complete, and current billing and shipping information.
All orders are subject to availability and acceptance by Lorayna. We reserve the right to refuse, cancel, or limit any order for reasons including product availability, pricing errors, suspected fraud, or other issues that may affect the validity of the transaction.
You are responsible for providing accurate payment information. Orders must be paid in full at the time of purchase unless otherwise stated.
If we are unable to fulfill an order that has already been paid for, we will notify you and provide an appropriate refund in accordance with applicable law.
4. Shipping and Delivery
Lorayna ships orders to the shipping address provided during checkout.
Estimated delivery times are provided for convenience and are not guaranteed unless expressly stated otherwise. Delivery times may vary depending on your location, shipping carrier, order volume, product availability, weather, holidays, and other circumstances outside of our reasonable control.
Lorayna is not responsible for delays caused by shipping carriers, incorrect or incomplete addresses provided by customers, customs procedures, or other circumstances beyond our control.
If an order is delayed or does not arrive within the expected timeframe, please contact our customer support team so we can assist you.
Where applicable, Lorayna will comply with applicable federal requirements concerning shipping and delivery timelines. The FTC requires online sellers to ship merchandise within the promised timeframe, or, if no timeframe is stated, generally within 30 days.
5. Returns and Refunds
Lorayna offers a 30-day return period for eligible products.
To be eligible for a return, the product must be unused, undamaged, and returned in its original condition and packaging, unless otherwise stated in our Return Policy.
Certain products may be excluded from returns for hygiene, health, or other legitimate business reasons where permitted by applicable law.
Customers are responsible for following the return instructions provided by Lorayna. Return shipping costs may apply unless otherwise stated in our Return Policy or required by applicable law.
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
For complete information regarding returns, refunds, and any applicable exclusions, please review our Return Policy.
6. Pricing and Promotions
All prices displayed on our website are subject to change without notice.
Lorayna reserves the right to modify, discontinue, or limit promotional offers at any time, unless otherwise required by applicable law.
Promotional codes and discounts may be subject to additional terms, including expiration dates, product exclusions, minimum purchase requirements, or usage limitations.
Only one promotional code may be used per order unless otherwise stated.
7. Intellectual Property
All content on the Lorayna website, including but not limited to logos, trademarks, product images, photographs, graphics, designs, text, videos, and other materials, is owned by or licensed to Lorayna and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, license, or otherwise use any Lorayna content without our prior written permission.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Lorayna and its owners, employees, affiliates, service providers, and representatives will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of our website or purchase or use of our products.
This includes, without limitation, loss of profits, loss of business opportunities, loss of data, or other indirect losses.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
9. Disclaimer
The Lorayna website and its content are provided on an “as is” and “as available” basis to the extent permitted by law.
While we make reasonable efforts to maintain the website and provide accurate information, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
10. Privacy
Your use of the Lorayna website is also governed by our Privacy Policy, which explains how we collect, use, store, and disclose personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
If you serve customers in states with specific privacy requirements, additional disclosures or consumer rights may apply. For example, California privacy law provides certain rights concerning personal information, including rights to know, delete, correct, and opt out of certain sales or sharing of personal information, where applicable.
11. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, shipping companies, social media platforms, or other services.
Lorayna does not control and is not responsible for the content, policies, security, or practices of third-party services.
Your use of third-party services may be subject to their own terms and policies.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to Lorayna and the transaction, without regard to conflict-of-law principles.
Nothing in these Terms is intended to deprive consumers of any rights or protections that cannot legally be waived under the laws of their state of residence.
13. Dispute Resolution
If you have a concern or dispute regarding an order or your use of the Lorayna website, we encourage you to contact us first so that we can attempt to resolve the matter directly.
If a dispute cannot be resolved informally, it will be handled in accordance with applicable federal and state law.
14. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact Lorayna through the contact information provided on our website.
By using the Lorayna website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.