We want you to be completely satisfied with your purchase from Lorayna. If you are not satisfied with an item for any reason, we offer a simple return policy. You may return an item within 30 days of receiving your order at your own expense.
To arrange a return, you can easily register your return through our return portal. After registering, you will receive a return label by email. Use this label to send your package back to us. Please have your order number available when registering your return so that we can process your return as quickly as possible.
Once we have received and inspected your return, we will begin processing it. Depending on your preference, we may issue you a refund or exchange the item for another product. We strive to process returns as quickly as possible.
Return shipping costs vary by country and are the responsibility of the customer.
Return Conditions
Please note the following important points regarding returns:
- The item must be in the same condition in which it was received, including all original tags and packaging.
- We are not responsible for returns that are lost or damaged during transit.
- We reserve the right to refuse a return if it does not meet our return conditions.
If you have any questions about our shipping and return policy, please do not hesitate to contact us. We are always happy to help and ensure you have a pleasant shopping experience with Lorayna.
Thank you for choosing Lorayna.